TRANSACTION POLICIES
Refund & Cancellation Policy
Rules governing digital payment reversals and bill payment status
1. Failed Payment Reversals
In the event of a failed transaction where funds are debited from the user's account but not confirmed by the biller or telecom operator, automated refund reversals are initiated to the original payment source within 3-5 business days.
2. Successful Bill Recharges
Completed mobile recharges or utility bill payments successfully acknowledged by the respective operator or BBPS biller cannot be cancelled or refunded.