CUSTOMER PROTECTION
Grievance Redressal Policy
Escalation Matrix & Designated Nodal Officer Contact Details
Level 1: Customer Support Escalation
For general service inquiries, transaction status updates, or billing feedback, please email our support team at support@paisaji.com or submit an inquiry via our Contact Support page.
Level 2: Nodal Grievance Officer
If your issue remains unresolved after 7 business days, you may escalate your complaint to our designated Nodal Grievance Officer:
Nodal Officer: Designated Grievance Desk
Entity: PaisaJi Technologies Private Limited
Email: grievance@paisaji.com
Response SLA: Within 48 Hours